6-B Industrial Ave
Lowell, MA 01851
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
The care was brought in due to a squicky noise from the brakes and recalls on the car. The squicky noise is still apparent. The car was in the shop for 2 days and no loaner car was provided. In addition the car was released with a broken window button the passenger side. This was not noted in the visit summary. The car was purchased and serviced at this location. The customer service experience is not consistent.
TYPE:ServiceMODEL:ID.4YEAR:2023
The entire organization is great and did another great job!
TYPE:SalesMODEL:ID.4YEAR:2024
John Silvia helped answer all my questions and made the process goes smoothly. He did a great job answering all my questions and was very responsive to my texts after my purchase.
TYPE:ServiceMODEL:BeetleYEAR:2018
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:SalesMODEL:AtlasYEAR:2025
John was great answering questions hospitable and easy to work with Danny was great also explaining and making sure we understood pros and cons of each option available to us.
TYPE:SalesMODEL:TiguanYEAR:2024
We have purchased a few vehicles from Gervais. The salespeople are kind and easy to work with.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
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